How to Handle Customer Complaints Efficiently in a Multi-Channel Contact Centre

My Virtual Workforce

Man shouting on the phone

No business is immune to customer complaints. Whether you’re building your first startup or are a seasoned entrepreneur, you are bound to encounter your fair share of criticism and negative feedback every now and then.

Indeed, there’s no absolute way to prevent all the issues that trigger customer complaints.

Of course, every complaint should not be seen as a bad omen. When a dissatisfied customer engages an interaction with your brand to talk about an issue, they are actually highlighting areas for improvement, which can help your business gain a competitive edge. That is, if you are able to deal with them properly.

The process doesn’t have to be time-consuming or stressful for anyone involved, especially if you’re working with a multi-channel contact centre that can address customer issues via various touchpoints.

My Virtual Workforce has 5 simple tips for efficient customer complaint handling.

Check your service strategy

Complaints…

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